Payment, shipping and return

Payment Options

At Vinozia.com, we offer the following payment methods:

  • Credit Card: Payments are processed through a secure virtual POS system. We accept VISA, MasterCard, Maestro, and Euro 6000 cards.
  • Bizum: Make quick and secure payments through Bizum.
  • Apple Pay and Google Pay: Pay easily using these digital platforms for added convenience.

Orders placed before 12:00 PM will be prepared on the same day. Otherwise, orders paid after 12:00 PM will be prepared the next day.

Any issues with the delivery must be noted on the shipping receipt.

Return and Refund Policy

At Vinozia, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer the option to return your products under the following conditions:

Return Conditions

  1. Return Period:

    • You have 14 calendar days from the receipt of the product to request a return.

  2. Product Condition:

    • The product must be in its original condition, unopened, unused, and with its original packaging intact.
    • Returns of products that have been tampered with, opened, or consumed will not be accepted, except in cases of manufacturing defects.

  3. Non-Eligible Products:

    • Customized or made-to-order products.
    • Products on sale or promotion (unless defective).

Return Process

  1. Return Request:

    • To initiate the process, email us at atencioncliente@vinozia.com with the following information:
      • Order number.
      • Reason for the return.
      • Product photos (if applicable).

  2. Product Shipment:

    • Once your request is approved, you will receive instructions on how to ship the product.
    • Return shipping costs will be covered by the customer, except for defective products or order errors.

  3. Review and Approval:

    • Upon receiving the product at our facilities, we will verify its condition. If it meets the stated conditions, we will proceed with the refund.

Refunds

  • Refunds will be issued using the original payment method.
  • The refund process may take 7 to 10 business days after the return is approved.

Policy for Defective Products or Order Errors

  • If you receive a defective or incorrect product, please contact us within 48 hours of delivery to resolve the issue at no additional cost.

Contact

For any inquiries related to returns or refunds, please contact us at:

  • Email: atencioncliente@vinozia.com

Important Note

This policy applies exclusively to purchases made on our official website, www.vinozia.com.